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We are actively looking for a full-time, US-based leader to manage our customer support department.

Responsibilities:

  • Customer Support, for all Support Interactions
    • Manage (and assist) a team of 2+ people
    • Support Allocation and Escalation
    • Document Enhancement Requests
  • Development/Implementation Support:  
    • Manage Development and Test Instances of NetSuite and Salesforce
    • Ad-hoc Implementation Support

Required Skills:

  • 1 yr.+ experience in a NetSuite Implementation Environment
    • Functional ERP/CRM/Finance
    • Basic administration knowledge
  • 1 yr.+ experience in a Support Management Role
  • Point-of-Sale technical or implementation experience
  • Excellent communication (verbal, written) and interpersonal skills
  • Self-Motivated and Proactive
  • Must be flexible; Including some evening/weekend availability for case monitoring only

Optional Skills:

  • 1 yr.+ experience in a Salesforce Admin Roll
  • Point-of-Sale technical or implementation experience

Job Requirements:

  • Must be able to work 100% remotely
  • Must be US-based
  • Salaried position only
  • Bring your own devices (iPad, iPhone and Laptop - Required)

Benefits Include:

  • Flexible Hours, Unlimited Vacation, Statutory Holidays, Remote Work

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