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We are actively looking for a full-time, US-based leader to manage Customer Support, perform Tier 2 Support analysis and resolution and assist with the implementation and enhancement requests of customers. 

Responsibilities:

  • Customer Support
    • Manage (and assist) a team of 2+ people
    • Support allocation and escalation
    • Document Solutions
    • Document enhancement requests
    • Tier 2 issue resolution

  • Implementation Services 
    • Assist with the implementation of our POS 
    • Ad-hoc implementation support

Required Skills:

  • 4 yrs.+ functional/technical experience in NetSuite
    • Functional ERP/CRM/Finance
    • NetSuite Administration
    • SuiteScript
  • Worked for several clients, preferably as a functional/technical consultant
  • Excellent communication (verbal, written) and presentation skills
  • Self-Motivated and proactive
  • Must be flexible; Including some evening/weekend availability for case monitoring only

Optional Skills:

  • N/A

Job Requirements:

  • Must be able to work 100% remotely
  • Must be US-based
  • Salaried position
  • Bring your own devices (iPad, iPhone and Laptop - Required)

Benefits Include:

  • Flexible Hours, Unlimited Vacation, Statutory Holidays, Remote Work, Possible Stock Options after 1 year of service

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