SuiteRetail, the maker of SuitePOS for Oracle NetSuite and Salesforce, announces their new point of sale features for quick-service restaurants (QSR) and retailers offering food or made-to-order products in-store. Today, SuitePOS is used by some of the world's most modern retailers to unify commerce by connecting in-store transactions to powerful business platforms including Oracle NetSuite and Salesforce. With these new features, SuitePOS can now offer this same solution to QSR and specialty merchants that build sales to order while a customer waits.
Currently, Oracle NetSuite and Salesforce are both being used for business management by thousands of general merchandise and specialty retailers. These retailers are using ERP and CRM systems to streamline business functions while collecting customer data to help improve sales and provide a better customer experience. Without these business management platforms, QSRs miss out on the opportunity to build customer loyalty, improve sales, and create easier workflows across departments all on a single system in the cloud.
The new Quick Service module will deliver features such as service ticket printing to multiple printers (front-of-house and kitchen), and integrated scales to enable fast-food, casual dining, candy, ice cream or yogurt shops, material yards, workshops, and other types of retailers to use SuitePOS in environments where sales are made to order.
Additionally, SuitePOS with NetSuite or Salesforce can unify digital and physical commerce by allowing QSRs to utilize online or mobile ordering with buy online, pick-up in store options. Customers can easily place their food or drink order through the merchant's online ordering site or mobile app, and the merchant will receive the order to be prepared in time for the customer's arrival.
Retailers who need QSR features now have access to the same all-in-one business management suite as enterprise retailers. They can manage their entire business on a single platform and shift complex business functions to the back-office to create a better experience for the customer.
SuiteRetail customer Murray's Cheese – a Kroger company – will be rolling out the Quick Service module to their stores. This iconic NYC specialty cheese shop will be using the new QSR features for their made-to-order grilled cheese sandwiches, breakfast melts, mac and cheese, and more. The SuitePOS Quick Service module will help Murray's Cheese to enhance their kitchen services and will be used by existing locations.
"SuitePOS and NetSuite have done a great job enabling Murray's to track customer behavior, build loyalty, and increase retail sales at our busy locations. The new QSR features will help us quickly prepare food to order and expand our Made by Murray's offerings." - Andrew Perlgut, Director of Technology, Murray's Cheese
It’s almost impossible to build a successful business that spans over almost a century and a half without staying focused on the customer experience. When it comes to utilizing SuitePOS, the technology has evolved the buyer journey to be much more tailored and unique and has also impacted their brand perception in very positive and “priceless” ways.
SuiteRetail, the makers of SuitePOS for NetSuite and Salesforce, has announced support for retailers beyond the United States