“SuitePOS’s combination of multi-channel customer support, point of sale tax checking, integrated CRM and real time metrics has provided enhanced insight into our business and customer”
David Reid, Dylan’s Candy Bar
Dylan’s Candy Bar, through its 16 stores and multi-channel offering, merges the worlds of art, fashion, pop culture and candy. The 14,000 sq. ft New York City megastore has remained in the “Top 10” lists of New York City tourist attractions since its inception in 2001, welcoming over 2 million visitors per year. SuitePOS’s fully integrated CRM, close integration with NetSuite and ability to handle significant transaction volume has allowed Dylan’s to satisfy the sweetest of tooth’s, even during the busiest of times.
System Replaced: MAS90 (ERP), WinRetail POS
Problem: Limited transaction information by customer and escalating costs given a weak and unreliable custom integration from POS to NetSuite.
Modules Implemented: Advanced Orders; Advanced Promotions; Advanced Taxes (Avatax); Gift Cards;
The SuitePOS Difference: Huge Transaction Throughput; Perfected integration; Fully integrated CRM/ERP; Online/Offline Functionality; Ease of Use & Deployment; Turnkey Avatax integration